Effective Date: June 2026

Business: TempToos (Sole Proprietorship, India)

Applies To: Orders placed via our website direct orders

At TempToos, we want every order to reach you in perfect condition. Because our products are personal beauty and skin-contact items, we follow a strict but fair policy designed to protect both you and us. Please read this carefully before placing your order.

1. Nature of Product - Why This Policy Exists

TempToos sells temporary tattoo stickers, which are classified as personal beauty and skin-contact products. Due to the hygienic and consumable nature of these items, they cannot be resold or reused once the seal is broken or the packaging has been opened.

This is why our return window and proof requirements differ from standard retail. We enforce these rules fairly and consistently for every order.

2. Return Eligibility

We accept return requests only under the following accepted reasons:

• Product arrived physically damaged during shipping.
• An item is missing from your order.
• A wrong item was sent by us.
• Package confirmed as undelivered by the courier tracking system.

We do not accept returns for the following reasons:

• Change of mind after purchase.
• Wrong design or size selected by the customer at checkout.
• Allergic reaction or skin sensitivity to the product.
• Courier delays (within a reasonable timeframe).

3. Return Request Window

All return or refund requests must be raised within 3 calendar days of the delivery date as recorded by the courier's tracking system. Requests raised after this window will not be entertained under any circumstances.

We enforce this strictly because our products are perishable and hygienic in nature, and their integrity cannot be verified after 2 days of delivery.

4. Mandatory Proof Requirements

No claim will be processed without the following proof. This is non-negotiable.

4A. Unboxing Video (Required)

You must submit a continuous, uncut video recorded at the moment of opening your parcel. The video must clearly show:

• The sealed or taped outer packaging before it is opened.
• The complete unboxing process in one uninterrupted take.
• The condition of the product(s) inside as revealed during unboxing.

Videos that begin after the package is already open, or that appear edited or cut, will not be accepted. This protects you as a buyer and protects us from fraudulent claims.

4B. Supporting Photographs

• Clear photographs of the damaged or incorrect item.
• A photograph of the shipping label showing your order details.

4C. Order Details

• Your order number.
• Name and contact number used at the time of purchase.
• The platform your order was placed on (website).

5. How to Raise a Return Request

Contact us within 2 days of delivery through any one of the following channels:

• WhatsApp: 919508772611

Please include all proof mentioned in Section 4 in your first message. Incomplete submissions will be asked to resubmit with the correct proof - however, the 3-day window still applies from the original delivery date, not from the date of resubmission.

6. Review & Approval Process

Once we receive your complete request with all required proof:

• We will review your case within 2–3 business days.
• You will be notified of approval or rejection with a reason.
• If approved, we may request the item to be returned before processing the refund. Return shipping costs will be covered by TempToos for all valid claims.
• If the item is deemed non-returnable for hygiene reasons, a partial or full refund may be issued at our discretion without requiring a physical return.

7. Refunds

Approved refunds are issued to the original payment method only - UPI, credit/debit card, net banking, or whichever method was used at checkout. We do not offer store credit, vouchers, or cash alternatives.

Estimated refund timelines after approval:

• UPI / Wallets: 3–5 business days
• Credit / Debit Card: 5–7 business days (dependent on your bank)
• Net Banking: 3–5 business days

TempToos is not responsible for delays caused by your bank or payment gateway once the refund has been initiated from our end. We will share a refund reference number as confirmation.

8. Non-Returnable Situations

The following situations are explicitly excluded from any return or refund claim, regardless of how the request is framed:

• Products that have been applied to skin, even partially.
• Products where the protective film or backing sheet has been peeled.
• Products gifted or received secondhand - this policy applies to the original purchaser only.
• Orders where the delivery address was entered incorrectly by the customer at checkout.
• Orders refused at delivery by the customer without prior communication with us.
• Claims supported by someone else's unboxing video or third-party footage.
• Damage caused by improper storage after delivery, such as exposure to heat, moisture, or direct sunlight.
• Items purchased during a sale or promotional discount - all discounted sales are final.

9. Lost or Undelivered Orders

If your tracking shows "Delivered" but you have not received the package, please raise a complaint with us within 2 days of the marked delivery date. We will investigate with the courier on your behalf.

• If the courier confirms a loss, we will offer a replacement or full refund.
• If the courier confirms delivery to the address provided, TempToos is not liable. Please check with neighbours, building reception, or security in such cases.

10. Dispute & Escalation

We genuinely want to resolve every issue fairly and quickly. If you are unhappy with the outcome of your return request, please escalate to us directly first by dm WhatsApp with the subject line "Escalation - [Your Order Number]". We will review your case at a senior level within 3 business days.

We request that customers do not initiate chargebacks or payment disputes with their bank, or file consumer forum complaints, without first giving us a reasonable opportunity to resolve the matter. Filing a chargeback without prior escalation may result in your account being flagged and future orders declined. We are always willing to resolve genuine issues - this step protects both parties.

11. Policy Updates

TempToos reserves the right to update this policy at any time. The updated policy will be published on our website and Instagram with a revised effective date. Orders placed before the update date will be governed by the policy in effect at the time of that order.

12. Governing Law

This policy is governed by the laws of India, including the Consumer Protection Act, 2019 and applicable e-commerce rules. Any disputes unresolved through escalation may be referred to the appropriate consumer forum in the jurisdiction of [your city/state].